Terms and Conditions

1. Eligibility for Returns

• Time Frame: Items must be returned within 30 days of receipt.
• Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging.
• Non-returnable Items: Certain items are exempt from returns, including:
  
• Custom or personalized orders
• Downloadable software products
• Gift cards
• Health and personal care items

2. Return Process

• Step 1: Contact our customer service team at customercare@shopbeaucoup.com with your order number and details about the product you would like to return.
• Step 2: We will respond with a return shipping label and instructions on how to return your item.
• Step 3: Send the item back using the provided shipping label. Ensure the item is securely packaged to avoid damage during transit.

3. Refunds

• Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
  
• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

4. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• Further Steps: If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@shopbeaucoup.com .

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Customer Service Email] and send your item to: [Your Business Address].

6. Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Return Address: To return your product, you should mail your product to: [Your Business Address].

7. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.